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TERMS AND CONDITIONS

The following Terms and Conditions (“Terms”) governs the relationship between The Hairloss Shop (“HLS”, “us”, “our” or “we”) and you (the “Customer” or “you”). These Terms govern your use of the thehairloss.shop/ (“our Website”), either as a guest or a registered account holder, and the purchase of goods (“Products”) available on our Website. By accessing or continuing to use the Website and making a purchase, you accept these Terms and agree to be bound by them. If you do not agree with any part of these Terms, please do not use the Website and/or order any Products.

  1. INTRODUCTION
    1. We are The Hairloss Shop Limited, a company registered in England and Wales, under company number 13815797. Our registered office is at Victoria Court 91 Huddersfield Road, Huddersfield, West Yorkshire, HD9 3JA.
    2. Our Website offers the following services:
      1. 1.2.1.Register a user account;
      2. 1.2.2.Access to virtual consultations with a health practitioner; 
      3. 1.2.3.If prescribed by the health practitioner, the purchase of certain prescription only Products (“POPs”);
      4. 1.2.4.Purchasing other non-prescription Products made available by us on the Website from time to time.
    3. We reserve the right to amend these Terms from time to time.

  1. WEBSITE USE
    1. You may use the Website for your own personal and non-commercial use only, including but not limited to browsing and purchasing Products in accordance with these Terms.
    2. To register with and use our Website, you must be over the age of 18, resident in the UK and capable in your country of residence of entering into a legally binding agreement to purchase Products.
    3. Please ensure that all information you provide on registration to both HLS and its Partners is true and accurate, current and complete. If there are any changes to the details supplied to us it is your responsibility to inform us straight away. Changes to your registration details should be made through your account page.
    4. The contents of our Website are directed solely at those who access the site from within and reside in the United Kingdom (“UK”).
    5. If you register an account on the Website, you are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You must immediately notify us of any unauthorized use or suspected security breach.
    6. Prohibited Activities:
      1. Unauthorized Access: You shall not attempt to gain unauthorized access to any portion of the Website, its systems, or any other connected networks or services.
      2. Malicious Actions: You shall not engage in any activities that may disrupt, impair, or interfere with the proper functioning of the Website or any associated systems, including but not limited to hacking, introducing viruses, or engaging in any form of cyber-attack.
      3. Data Interception: You shall not intercept or monitor any data or information transmitted to or from the Website without proper authorization.
      4. Unauthorized Usage: You shall not use the Website for any unlawful or unauthorized purposes, including but not limited to the distribution of malware, engaging in phishing activities, or any other illegal activities.
    7. When utilizing the communication tools provided on the Website (e.g., forums, questionnaires, message centres), you agree to use them solely for personal purposes and in compliance with applicable laws. It is strictly prohibited to utilize these communication tools for sharing or promoting any content unrelated to the Website or for advertising and marketing purposes.

  1. PRODUCTS AND ORDERS
    1. The Products displayed on our Website are subject to availability. We reserve the right to modify or discontinue any Products at any time without prior notice.
    2. By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts and are at least the age of majority in your jurisdiction.
    3. You acknowledge that all Products that you purchase through our Website are for your own personal use only.
    4. You acknowledge and agree that it is your sole responsibility to use the Products purchased from us strictly in accordance with the provided instructions, specifications, and any applicable guidelines or standards. You further acknowledge that failure to adhere to such instructions and specifications may result in potential risks, damages, or adverse consequences and that we shall not be held liable for any damages, losses, claims, or injuries arising from your failure to follow the instructions and specifications provided with the Products. You expressly release us from any liability in such cases.
    5. You agree to exercise due diligence and care in using the Products, and to take all necessary precautions to ensure safe and proper utilization. This includes, but is not limited to, complying with any safety warnings, limitations, or restrictions specified by us or the Pharmacy.
    6. The purchase of Products through our Website is subject to acceptance of your order by us. We reserve the right, in our absolute discretion, to refuse or cancel any order for any reason, including but not limited to unavailability of the Products, inaccuracies or errors in Product descriptions or pricing, or issues with payment.
    7. Once an order has been placed, the transaction is processed manually, in the case of:
      1. 3.7.1.POPs: by our registered Pharmacist partner, Harry’s Pharmacy, who are members of the General Pharmaceutical Council;
      2. 3.7.2.Non-prescription Products: by HLS at its premises.
    8. No more than one discount offer code and/or voucher code may be used for a single Product order.

  1. PRICING AND PAYMENT
    1. The prices of Products listed on the Website are in Pound Sterling and are inclusive of the applicable taxes but exclude shipping and/or postage and handling fees.
    2. You agree to pay the total amount specified at the time of purchase, including the cost of the Products, applicable taxes, shipping and/or postage and handling charges.
    3. Payment for the Products must be made through the designated payment methods accepted on the Website. We reserve the right to change or modify the available payment methods at our sole discretion.
    4. We may use third-party payment processors to facilitate and process payments. You acknowledge and agree that we are not responsible for any acts or omissions of such third-party payment processors.
    5. Payment will usually be taken by HLS at the time that the Product(s) are dispatched, except for payments made via PayPal which are debited to the customer account at the time of placing the order.
    6. Should your payment be subsequently rejected or returned for any reason, you will be responsible for providing prompt alternative means of payment. In the event of default, reasonable collection charges and/or solicitors’ fees will be added to the your account.
    7. We reserve the right to change the prices of Products at any time without prior notice.

  1. PRESCRIPTION ONLY PRODUCTS
    1. HLS offers POPs for sale on its Website.
    2. Unfortunately, we do not accept orders for POPs outside the UK and no POPs are available for delivery outside of the UK.
    3. HLS will implement commercially reasonable measures to ensure that all POPs prices are correct on the Website. In some instances, the prices may vary due to manufacturer price increase, product availability and/or special-order requirement. In such cases HLS will contact you on receipt of the prescription to inform you of any price difference.
    4. We are legally only able to dispense POPs for you when we have received either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor.
    5. Prescriptions are issued entirely at the discretion of the prescriber.
    6. Any POPs supplied will be for the sole use of the name displayed on the prescription and or medication. You therefore agree to not distribute these Products to any other persons and keep POPs securely away from others.
    7. You understand and agree that to supply or offer to supply a controlled drug to another person, who is not the intended recipient, is in contravention of Section 4 of the Misuse of Drugs Act, 1971. You hereby indemnify and hold harmless HLS, its Partners, directors or related companies from any losses, damages or other consequences of such contravention by yourself.

  1. PHARMACY TERMS
    1. If you are prescribed a POP, your purchase of the POP will be made through our partner pharmacy, Harry’s Pharmacy (“Pharmacy“). The terms and conditions of sale of the Pharmacy, apply to your purchase of the POPs from the Pharmacy. It is important to note that your contract for the purchase of POPs is directly between you and the Pharmacy. We are not a party to that contract and do not bear any responsibility arising from or related to it. Furthermore, we do not act as an agent for the Pharmacy. The Pharmacy is solely responsible for the sale, delivery, and handling of any claims or issues regarding the POPs directly with you.
    2. You hereby acknowledge and understand that POPs may have potential adverse effects, including but not limited to side effects, allergic reactions, contraindications, and interactions with other medications or substances. You hereby further acknowledge that we and/or our Partners has provided warning of these potential risks associated with the use of POPs.
    3. We strongly advise you to consult with your healthcare professional, such your GP, before using any POPs. You are solely responsible for ensuring that you receive appropriate medical advice, adhere to the prescribed dosage and administration guidelines, and closely monitor your health and well-being during the use of POPs.
    4. You acknowledge and accept that HLS does not provide medical advice or take responsibility for your medical condition, treatment choices, or health outcomes. HLS disclaims any warranty, express or implied, regarding the effectiveness, safety, or suitability of the POPs for your specific needs.
    5. By purchasing and using the POPs, you acknowledge and accept the terms of this clause, and waive any right to hold HLS liable for any damages, losses, claims, injuries, or adverse effects resulting from the improper use, storage, handling or misuse of the POPs.

  1. SHIPPING AND DELIVERY
    1. We will make all reasonably commercial efforts to deliver the Products within the estimated delivery timeframes. However, we do not guarantee delivery times and shall not be liable for any delays or damages caused by third-party shipping providers or unforeseen circumstances.
    2. Risk of loss or damage and title in the Products will pass to you when they are despatched by us to you, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the Products.

  1. DISCLAIMERS
    1. HLS hereby disclaims any liability for Products purchased from our Website within the UK and subsequently taken out of the UK. Once Product(s) leave the UK, we cannot guarantee its compliance with the laws, regulations, and safety standards of the destination country. It is your responsibility to ensure that the Product(s) complies with the applicable laws and standards of the country in which it will be used.
    2. We make every effort to ensure that our Products comply with the laws and regulations of the UK. However, we cannot guarantee that our products will meet the specific requirements of other countries. It is your responsibility to verify and comply with the local laws, regulations, and standards of the destination country before purchasing and using the Product(s) outside of the UK.
    3. Any warranties or guarantees provided by us are valid only within the UK. We do not provide warranties or guarantees for products taken out of the UK. Any issues or defects arising after the product has left the UK will be your sole responsibility as the purchaser.
    4. By purchasing Product(s) from our Website, you acknowledge and agree to release our store, its employees, officers, and affiliates from any and all claims, liabilities, damages, losses, or expenses arising from the purchase, use, or exportation of the products.

  1. RETURNS AND REFUNDS
    1. If you are not satisfied with your purchase, you may be eligible for a return or refund in accordance with our Return and Refund Policy.
    2. We reserve the right to refuse any returns or refunds that do not comply with the return and refund policy or if the Products have been used, damaged, or altered.
    3. Please refer to the policy available on our Website [www.thehairloss.shop/returns-policy] for more details.

  1. INTELLECTUAL PROPERTY
    1. 10.1.All intellectual property rights in the Website and the content provided therein, including but not limited to text, images, graphics, logos, and trademarks, are owned by or licensed to HLS.
    2. 10.2.All brand names, Product names, service names, titles and copyrights used on our Website are trademarks, trade names, service marks or copyrights of their respective holders.
    3. 10.3.You may not use, reproduce, distribute, or modify any of the content on the Website without our prior written consent.

  1. LIMITATION OF LIABILITY
    1. HLS has taken care in the preparation of the content of this Website. To the fullest extent permitted by the law, HLS disclaims all warranties of any kind with respect to the content of this Website. HLS and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this Website except that this exclusion of liability does not apply to any damages in connection with death or personal injury, fraud or fraudulent misrepresentation caused by the negligence of HLS, its directors or employees.
    2. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the purchase or use of the Products, even if advised of the possibility of such damages.
    3. Our total liability for any claim arising out of or related to this Terms or the Products shall not exceed the total amount paid by you for the specific Product(s) giving rise to the claim.
    4. You acknowledge and agree that it is your responsibility to provide accurate, truthful, and complete information to HLS and its Partners when purchasing products or requesting POPs. HLS shall have no obligation to verify or investigate the accuracy or completeness of the information provided by you. In the event that you provide inaccurate, false, or incomplete information, HLS and its Partners shall in no way be held liable for any and all resulting damages, losses, or claims arising from such inaccuracies, falsehoods, or incompleteness. HLS’ liability shall be limited to the extent permitted by applicable laws and regulations. In any instance, HLS’ total liability, whether in contract, tort, negligence, strict liability, or otherwise, shall not exceed the total amount paid by you to us for the specific Product that gave rise to the claim.
    5. HLS shall not be responsible for any damages, losses, claims, or injuries resulting from the misuse, negligent use, improper handling and/or storage, unauthorised modifications, or any other actions or omissions by you that deviate from the prescribed instructions and specifications received in relation to your Products.

  1. DISCLAIMERS
    1. Other than as set out in these Terms, the Website, and any Products provided through the Website, are provided on an “as is” and “as available” basis.
    2. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE PRODUCTS, OR ANY INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED IN OR REFERENCED ON THE WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF THE WEBSITE, AND PRODUCTS CONTEMPLATED BY THESE TERMS AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
    3. All content of this Website is for educational and informational purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare provider(s). Please ensure that you consult your healthcare provider prior to commencing use of any Product(s) and that you carefully read all Product packaging and labels prior to use.
    4. If you have, or suspect you may have, a health problem you should consult your healthcare provider. Please consult your healthcare provider before taking any new Product, particularly if you are already under medical care.
    5. Our Website may contain links to third-party websites, plug-ins, and applications. Any third-party links on our Website to other websites are provided for your interest only and HLS has no control over these websites. Please note that we do not have control over these third-party websites and we cannot be held responsible and/or liable for their content and we do not imply any endorsement of such content.
    6. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected. Once an order has been placed, the transaction is processed manually at the premises.

  1. YOUR PRIVACY
    1. Your privacy is important to us. Please see our Privacy Statement (available www.thehairloss.shop/privacy-policy) for details of what information we collect and how we will use and protect it. The information that you send to us will be processed in accordance with our Privacy Statement.
    2. You hereby authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.
    3. Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your designated healthcare professional.

  1. GOVERNING LAW AND DISPUTE RESOLUTION
    1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.
    2. Any dispute arising out of or in conjunction with these Terms will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.
    3. These Terms do not negate any other rights you may have under the law, except in the instance of inconsistency. In such instances, these Terms will override any other rights which you may have, unless this is not legally permissible.
    4. If any of these Terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected. Once an order for Product(s) has been placed, the transaction will processed manually at our premises.

  1. CONTACT US
    1. 15.1.To contact us:
      1. 15.1.1. Call us on 0203 819 8805
      2. 15.1.2. Email us at hello@thehairloss.shop or
      3. 15.1.3. Write to us at
            The Hairloss Shop Ltd,
            Victoria Court,
            91 Huddersfield Rd,
            West Yorkshire,
            HD9 3JA